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Our 247HelpDesk can help your
organization with its
Help Desk / Problem Management needs.
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For any past or present
problems, track problem
description, the history of steps to resolve the problem, and the summary of the problem's resolution
in the case of "closed" problems. |
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Users, hardware and software information can be attached to tickets for
complete problem details and for statistical purposes. |
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To ensure consistent customer service any technician has complete access to
the details of any Help Request.
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